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At Jevira, we work hard to ensure that every piece of jewellery you receive is perfect. However, we understand that sometimes things might go wrong. Our Money Back Policy is designed to be fair, transparent, and hassle-free.
ou are eligible for a full refund (money back) under the following circumstances:
Damaged Product: If the jewellery arrives broken, bent, or with missing stones.
Wrong Product: If you received a design or color different from what you ordered.
Missing Items: If an item is missing from your package.
Package Lost: If the courier company officially declares your package as “Lost” during transit.
To claim a refund, the following conditions must be met:
Timeframe: You must raise a return/refund request within 7 days of delivery.
Product Condition: The item must be unused, unworn, and in its original packaging with all tags intact.
Proof: A clear Unboxing Video is strictly mandatory. Without a video showing the sealed packet being opened, we cannot accept claims for damage or missing items.
Once your return is approved and the product is picked up, you can choose how you want your money back:
| Refund Mode | Timeline | Description |
| Store Wallet | Instant (Within 1-2 hrs of Pickup) | Fastest method. The amount is credited to your Jevira Wallet, which you can use for future shopping. |
| Bank Transfer | 5-7 Business Days | The amount is transferred to your Bank Account / UPI after the product reaches our warehouse and passes the Quality Check (QC). |
| Original Source | 5-7 Business Days | For prepaid orders, the amount is reversed to the original Credit/Debit card or UPI ID used. |
Log in to your account and go to ‘My Orders’.
Select the order and click on ‘Return/Refund’.
Upload the Unboxing Video and select the reason.
Choose your preferred refund mode (Wallet or Bank).
Once approved, we will arrange a reverse pickup.
We do not offer refunds in the following cases:
Delayed Return: Requests raised after 7 days of delivery.
Used Items: Products that show signs of wear, perfume usage, or water damage.
Minor Variations: Slight color variations due to screen resolution differences are natural in handcrafted jewellery and are not eligible for a refund.
No Video: Claims made without an unboxing video.
If you haven’t received a refund yet:
First, check your bank account statement again.
Contact your credit card company or bank; it may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at support@jevira.in