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Everything you need to know about the product and billing.
To track your order, please log in to your account and visit the ‘Orders’ section. Alternatively, you can track your shipment using the tracking ID sent to your registered email and mobile number. If you need further assistance, feel free to reach out to us.
You can cancel your order directly by visiting the ‘Orders’ section in your account. Please note that the cancellation option is only available before your order is shipped. Once the order status changes to ‘Shipped’, it cannot be cancelled.
After your order is delivered, a ‘Return’ button will appear next to the order details. This option is valid for 7 days from the date of delivery. If you do not initiate a return within this period, the button will disappear, and returns will no longer be accepted.
Important: An unboxing video is mandatory to process any return. Once you initiate a return request, you will receive an email asking for the video verification before the return is approved. If the claim is found to be genuine, your return will be processed immediately. Return requests without a valid unboxing video may be declined.
To edit an order, we recommend cancelling the current order (if it hasn’t been shipped yet) and placing a new one with the correct details.
We take great care in packing your order, but in the rare case that an item is missing, please contact our support team immediately at support@jevira.in
To resolve this issue, you must provide the unboxing video of the package. This video serves as proof that the item was missing when you opened the box. Once verified, we will dispatch the missing item or process a refund for it. Please note that claims without an unboxing video may not be accepted.
We inspect every product thoroughly before shipping. However, if you receive a damaged, defective, or incorrect item, please click the ‘Return’ button in the ‘Orders’ section within 7 days of delivery.
Once you initiate a return, you will receive an email requesting an unboxing video (order opening video) of the package. Please note: An unboxing video is mandatory for return approval. We will review the video to verify the issue. If the claim is found to be genuine, your return will be processed immediately. Return requests without a valid unboxing video may be declined.
You do not need to generate a return label yourself. Once your return request is approved (after unboxing video verification), we will arrange a reverse pickup for you.
Typically, the courier partner will carry the necessary label at the time of pickup. If a printed label is specifically required for your location, we will email it to you with instructions. You simply need to ensure the product is packed securely and ready for handover.
Yes, you can update your shipping address, but only before the order is shipped. Please contact our support team immediately with your Order ID and the correct address. Once the order status changes to ‘Shipped’, we cannot change the delivery address.
If you have forgotten your password, go to the Login page and click on the ‘Lost your password?’ link. Enter your registered email address or username, and you will receive an email with a link to create a new password.
If you don’t receive the email within a few minutes, please check your Spam or Junk folder.
You can easily manage your details from your account dashboard:
For Shipping Address: Log in and go to the ‘Addresses’ section. Here, you can edit your existing address or add a new one for future orders.
For Email: Go to the ‘Account Details’ section to update your email address and personal information.
Please Note: Updating your address here will apply only to new orders. If you need to change the address for an order you have already placed, please contact our support team immediately.
To change your password, please follow these steps:
Log in to your account and go to the ‘Account Details’ section.
Enter your Old Password (current password).
Enter your New Password and type it again in the Confirm New Password field.
Click on ‘Save Changes’ to update your password.
If you wish to permanently delete your account, please send a request to our support team at support@jevira.in
We will verify your request and remove your account from our system.
Please Note: Once your account is deleted, you will lose access to your order history and earned rewards (if any). Some order details may be retained in our records for tax and accounting purposes.
The refund timeline depends on the refund mode you select:
Wallet Refund (Fastest): If you choose to receive the refund in your store wallet, the amount will be credited immediately after the return pickup is completed by the courier.
Bank Account / Original Source: If you prefer a refund to your bank account or original payment mode, the refund will be processed only after the product reaches our warehouse and passes the quality check. This process typically takes 5-7 business days after pickup.
For Cash on Delivery (COD) Orders: Please provide your Bank Account or UPI details while initiating the return request. If you do not provide these details, the refund amount will be automatically credited to your Store Wallet for future purchases.
You can easily initiate a return within 7 days of delivery by following these steps:
Log in to your account and go to the ‘Orders’ section.
Click on the ‘Return’ button next to the order you wish to return.
Select the reason for the return and submit the request.
Verification: You will receive an email asking for the unboxing video of the product. Please reply with the video to get your return approved.
Once approved, we will arrange a reverse pickup from your address.
Note: The ‘Return’ button will disappear after 7 days from the delivery date, after which returns will not be accepted.
We accept returns within 7 days of delivery if you receive a damaged, defective, or incorrect product. Here are the key points of our policy:
Mandatory Requirement: An unboxing video is strictly required to approve any return request. We cannot accept returns without this proof.
Condition: The item must be in its original condition, unused, and with all tags and packaging intact.
Refund Process:
Store Wallet: If you choose a wallet refund, the amount is credited immediately after the return pickup.
Bank Account: If you choose a bank transfer, the refund is processed only after the product reaches our warehouse and passes a quality check (typically 5-7 business days).
To initiate a return, please visit the ‘Orders’ section in your account.
If you have entered an incorrect address, please contact our support team immediately with your Order ID.
Before Shipping: We can update your delivery address if your order has not yet been dispatched.
After Shipping: Once the order status changes to ‘Shipped’, we are unable to change the address as the package is already handed over to the courier partner.
You can track the live status of your package by visiting the ‘Orders’ section or clicking the tracking link sent to your email.
Sometimes, deliveries may be delayed due to unforeseen circumstances such as bad weather, operational issues, or public holidays. If the expected delivery date has passed and you still haven’t received your order, please contact our support team. We will escalate the issue with the courier partner to get it delivered to you as soon as possible.
We deliver our product to all over India.
We usually dispatch orders within 24 hours. Depending on your location, the delivery typically takes 5-7 business days.
Metros: 3-5 days
Rest of India: 5-7 days
Remote Areas: 7-10 days
We are happy to announce that we offer FREE Shipping on all orders across India! There is no minimum purchase value required. The price you see on the product page is exactly what you pay—no hidden charges.
We accept a wide range of secure payment options for your convenience:
UPI Apps: Google Pay, PhonePe, Paytm, BHIM, etc.
Credit & Debit Cards: Visa, Mastercard, RuPay, and Maestro.
Net Banking: All major Indian banks.
Wallets: Paytm, PhonePe, and other popular mobile wallets.
Cash on Delivery (COD): You can also choose to pay in cash at the time of delivery.
Absolutely. Your security is our top priority. We use industry-standard SSL encryption to protect your personal information.
All online payments are processed through secure and trusted payment gateways (like Razorpay/PhonePe) approved by the RBI. We do not store your credit/debit card details or banking passwords on our servers. You can shop with complete peace of mind.
Yes, we offer Cash on Delivery (COD) services for most locations across India. You can pay for your order in cash at the time of delivery.
No, transparency is our policy. There are no hidden charges when you shop with us.
The price listed on the product page is inclusive of all taxes (GST).
As mentioned earlier, shipping is completely FREE for all orders.
The final amount shown at the checkout page is exactly what you need to pay—not a rupee more.
If you have funds in your store wallet (from returns, rewards or top-up), you will see an option to ‘Pay via Wallet’ at the checkout page.
You can use this balance to pay for your order fully.
If the order amount is more than your wallet balance, you can pay the remaining amount using any other payment method (UPI/Card/COD).
You can enter your promo code in the ‘Apply Coupon’ box present on the Cart or Checkout page. Once applied, the discount will be immediately deducted from your total payable amount.